Effective Date: 01-May-2025
At Sattvom, we strive to deliver premium quality atta blends with utmost care. However, if you receive a product that is damaged, defective, or incorrect, we’re here to help.
1. Return Eligibility
We accept returns only under the following conditions:
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The product delivered is physically damaged, expired, or incorrect.
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You must report the issue within 48 hours of delivery.
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The item must be unused, in original packaging, and accompanied by proof of purchase.
❗ Due to the perishable nature of our products, we do not accept returns for reasons such as taste preference or change of mind.
2. How to Request a Return
To request a return or refund:
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Email us at [email protected] or call us at +917057911133 within 48 hours.
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Include:
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Order number
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Photos of the product and packaging
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Description of the issue
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Our team will review your request and respond within 1–2 business days.
3. Refund Process
If approved:
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Refunds will be processed to your original payment method within 7–10 business days.
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In some cases, we may offer store credit or a replacement instead of a refund.
4. Exchanges
We may offer a replacement for eligible return cases at our discretion.